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8 Ways IoT Devices Can Improve Your Business Office

By now, you're very aware of the hugely successful IoT implementations some companies have released into the market. Wearables, smartphones, smart cars, and even smart traffic lights have made headlines across the world. But what about the stuff that doesn't make headlines? Some IoT applications—such as those we use around the office—may not be as exciting as others, but that doesn't mean they aren't as useful or interesting. In this article, you'll learn about IoT applications that are revolutionizing the workplace and how each of them can add value to products and services we didn't even know could be automated. From coffee machines to smart office heat mapping, these are 8 ways your office could be getting smarter in the near future.

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Leveraging Tech to Improve Customer Experience: 11 Smart Techniques

The importance of customer experience has taken off in recent years. As competition becomes the norm in many digital and application spaces, the interaction that the consumer has with a company becomes more important. CX is vital in helping a company retain its customers and grow its customer base through organic referrals. Luckily, technology offers several ways for businesses to improve their customer experience. In this article, 11 members of the Forbes Technology Council explain some techniques businesses can use to improve their customers' experience.

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How Starbucks is using AI to improve the customer experience

At Microsoft's Build conference, Starbucks showed how artificial intelligence is helping them better predict what customers may be in the mood for by considering such factors such as weather, location, and user preferences.

Create a connected business powered by Microsoft

Imagine you've worked hard to plan and strategize your IoT roadmap. You've finally established what devices you want to connect and how you're going to use that data to drive growth for your business. You've also convinced the board and other stakeholders about your strategy and have gotten the green light to begin ASAP. So you're all set, right? Well, not exactly. What's missing is one of the most challenging and crucial steps for most companies—one that can completely make or break your entire initiative: choosing the correct platform on which to execute your IoT program. Ideally, you want a platform that allows devices to connect seamlessly —of course—but you also need flexibility, scalability, security, and the ability to transform data into dashboards to obtain insights. In this infographic, you'll learn how Microsoft IoT Central meets all of these requirements while delivering an intuitive and highly customizable UI that can and will adapt to your business, not the other way around.

View: Create a connected business powered by Microsoft

Protect your e-commerce business with Fraud Protection

Microsoft Dynamics 365 Fraud Protection is a cloud-based solution designed to help e-commerce merchants decrease costs associated with fraud, increase acceptance rates, and improve the customer shopping experience. With Microsoft Dynamics 365 Fraud Protection, you can combat payment and account-creation fraud with adaptive AI technology. Additionally, you can connect to a network of other knowledgeable merchants to gather quality insights while improving customer service with the built-in escalation support tool. Discover how you can take an innovative approach to boost your e-commerce revenue with Microsoft Dynamics 365 Fraud Protection in this video.

Leading the IoT: Gartner insights on how to lead in a connected world

The IoT is changing today's organizations into digital businesses. It's also creating innovative business models, boosting efficiency, and fostering engagement in both employees and customers. Change is not always smooth, however. Sometimes the only way to adapt and stay relevant is by radically reinventing the way things have been done in the past, which can be a painful process for some companies. There are other barriers to entry for IoT as well: most enterprises don't know where to start implementing the technology; moreover, if strategies do exist, there's almost always a conflict regarding who owns them. During these discussions, it's the job of the CIO to fill the resulting IoT leadership void. This book provides CIOs and IT leaders with a solid foundation for starting business conversations, developing initiatives, and creating successful IoT strategies with a quick time-to-market. Subscribe now to download your copy.

View: Leading the IoT: Gartner insights on how to lead in a connected world