Wednesday, 3 November 2021
RACQ transforms customer experience with Microsoft Dynamics 365 Business Central
The Royal Automobile Club of Queensland (RACQ) in Australia replaced a 22-year-old legacy platform with Microsoft Dynamics 365 Business Central, Microsoft Azure, and Microsoft 365. This new pipeline delivers streamlined processes and a digital feedback loop with a single source of insights for staff responding to member inquiries.
The result? More engaged workers and better service for its 1.7 million members, leading to improved satisfaction.
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